Frequently Asked Questions
Everything you need to know about shopping with Assembly Label
What is your return policy for change of mind?
We offer returns on all full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Items purchased on sale are eligible for store credit only.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days. Please allow an additional 48 hours for regional areas.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping costs and delivery timeframes vary by region and will be calculated at checkout.
How should I care for my linen and organic cotton garments?
To maintain the quality of our natural fibers, we recommend a cold gentle machine wash with like colors and drying in the shade. Avoid tumble drying to prevent shrinkage.
Can I make changes to my order after it has been placed?
Once an order is confirmed, we are unable to make changes or cancellations as our warehouse team processes shipments immediately. Please double-check your details before completing your purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.